Roles and Responsibilities of Employees in Bpo

SUSEE I. SYS PVT LTD ROLES AND RESPONSIBLITIES Roles and responsibilities of employees in BPO Manoj Mathew * What is MANAGEMENT c ar is the surgery of designing and maintaining an environment in which individuals, works together in groups, efficiently accomplish selected aims * Characteristics of heed Goal chargeed It coordinates the apparent movements of workers to pass the goal of the nerve * Result through opposites The managing director cannot do everything themselves, they essential motivate the curbs for the accomplishment * System of Authority a hierarchy of command and control should be followed * Multi-disciplinary consequence Management has grown taking the help of so many otherwise disciplines much(prenominal)(prenominal) as proficient engineering , sociology and psychology * Classification of Our business activities * expert Activities * Commercial Activities * Financial Activities * Security Activities * Accounting Activities managerial activities * Q ualities of a passenger car * 1. Physical ( Healthy and qualification ) * 2. Mental ( ability to chthonicstand ) * 3. Moral ( Willingness to withdraw responsibilities and Loyalty ) * 4. General Education ( Awareness in all(prenominal) areas ) * 5. Special Knowledge ( high friendship in working area ) * 6. Experience (Knowledge arising from formulate Proper ) * Different motorcoachial skills * Technical skills change people to perform an consummational activity involving methods, processes or techniques * Human skills enable people to communicate, persuade, manage conflict, motivate, coach, transact and die. Conceptual skills enable people to come bulge out with new ideas & creative thinking especially during hesitation * Steps involved in Successful representation * brass instrument of definite goals Set goals for the BPO process * growing Personal Discipline for Supervision Every subordinate get the attitude to take responsibility * Establishment of Definite resp onsibilities Tell what are the responsibilities to be performed * readiness Before Delegation give proper educational activity to the subordinate * Report Delegation Report should be submitted Control Even after delegation supervisor should supervise * Organising the activities * Organisational Structure in susee BPO * It includes different organizational level and duties and responsibilities of the people at different level. * It is the modeling or structure of an organization * Line passal Heads are which have direct responsibility and congress for accomplishing the primary objectives of the enterprise * Staff functions refer to those who in conclusion trusty to work most effectively in accomplishing the primary objectives of the enterprises OPERATIONS omnibus MR J. SUKUMAR) QUALITY ANALYSERS NAGALAKSHMI RANJINI NALINI team LEADERS ARULKAMU SOUNDARI K. SARAVANAN data gateway TRAINEE DATA portal TRAINEE DATA ENTRY TRAINEE DATA ENTRY OPERATORS DATA ENTRY OPERATORS DATA ENTRY OPERATORS DATA ENTRY OPERATORS PROJECT LEADERS/HEADS alternate1 (SANGEETHA. T) SHIFT2 (K. VEERAMANIKANDAN) OPERATIONS SUPERVISOR SHIFT 1 Mr.A. D. VINOTHKUMAR OPERATIONS SUPERVISOR SHIFT2 (Mr. V. MAHINDRAN) M ASST MANAGER (MR MANICKAM) Responsibilities of operations Manager * Policy Formulation Formulating form _or_ system of government is one of the snapper duties of an operations manager. Companies must belong and function on a daily pedestal inside a prescribed set of guidelines. These guidelines are generally established by operations managers * think The planning of variant gild operations and activities is another(prenominal) major concern of the operations manager.Operations managers tend to destine which products are bought and sold the operations manager as well helps plan and coordinate activities between various departments such as determining what types of sales promotions the connection go out engage in. * Controlling Resources Controlling major ships companionship resources is yet a third major function of an operations manager. Operations managers oversee the implementation of paysheet policies and procedures, how much employees are paid, how funds are allocated for benefits packages and how other funds are spent to keep the company operating smoothly on a periodic foundation garment.Operations managers regularly review monetary statements to en incontestable that the company is operating as efficiently and as fruitfully as possible. * Communication A final core responsibility of an operations manager is communicating with other management professionals at bottom the organization to keep the company running smoothly, and communicating with other companies and organizations with which the company does business. Operations managers are responsible for putting together reports and financial statements that are essential for other top executives within the company or organization. Improving the deed of operationOperat ions managers are expected to continually monitor and improve the overall performance of their operation. * Responsibilities of Assistant Manager * To be responsible for implementing the assigned areas of responsibility within the HR function. * To maintain the database and updates regularly * To generate reports establish on database and updates * To clarify employees (internal customers) policies, procedures and processes * To assist in select improvement initiatives of the areas of their work * To run the Performance standard Cycle is the key Responsibility Areas for Assistant Manager To coordinate and manage recruitment at various levels and finding ways to match the ramp up plans for the organization. * To be accountable for delivery of expected assignments/results * To share schooling (as and when required) Common Points for both Assistant Manager * To take initiative for improving systems and processes * Should have comminuted association of the market conditions * Sho uld have appropriate populateledge about benefits administrators (PF, Gratuity, Superannuation, Insurance, etc) or training consultants, recruitment consultants, etc Responsibilities of supervisors specialise work Assign certain duties to the employee, explaining how those duties are to be done (i. e. what level of performance lead meet the supervisors expectations) and communicate how the successful performance of those duties will be measured. Ensure that the employee is working under a current assembly line description Orient and Train Provide appropriate orientation course for the employee addressing such topics as are listed on thenew employee orientation view aslistat the end of this document.Give employees the information, technology and reference materials needful to perform jobs Evaluate Performance Be sure your employee is familiar with the format of the appraisal form you will be using and is clear about the evaluation process. Resolve ComplaintsHelp employees address and crash a wide variety of concerns and complaints. These typically involve job duties and job descriptions, performance standards, relations with co-workers, relations with supervisors and managers. * Responsibilities of pouch drawers role as a digest Leader (PL) is extremely vital in insure the successful implementation of your project with volunteers * To be responsible for co-ordinating your project volunteers and your project * To act as a source of information between the management, the staff and the DEOs through meetings * Monitor Progress During the course of the project, the lead is responsible for monitoring rise on a regular basis. This could be daily or weekly. * Responsibilities of aggroup leaders * 1. Provide your team with the companys vision and the objectives of all projects. . Create an environment orient to open communications, creative thinking, cohesive team effort and workplace trust. 3. Lead by example (be a role model) make your behaviour consistent with your haggling 4. Manage, train, and help the development of team members help resolve any dysfunctional behaviour 5. Attempt to achieve team consensus and create win-win agreements wherever possible 6. Lead problem solving and collaboration 7. Keep discussions concentrate and ensure decisions lead toward closure 8. Build and cheer healthy group dynamics . Assure that all team members have the required education and training to effectively participate on their assigned project. 10. roll in the hay and reward team and team member accomplishments, as well as exceptional performance * Responsibilities of choice analyser 1. To audit the number of jobs given by the client on a daily basis 2. Record feedback and to let the Customer service Executives know about his/hers areas of improvements. 3. Bring in necessary changes to the process and constant updating of BPO core process 4.Attend EPUB calibrations 5. To check and validate the project through final tint check * Process Workflow in susee BPO allocation of jobs . XLS to project leader Checking priority and validate stimulation mail- Job receiving from clients Receiving Payment for job done Invoicing end product Sheet Submission Upload the completed project through mail or FTP final Quality check through analyst lowest process and scrutinising the project Work in progress with stipulated duration to complete the assigned job apportioning of jobs to DEOs